Bedmat is committed to providing you with the utmost comfort and quality sleep experience. To ensure your investment in a mattress lasts for years to come, it’s essential to understand how to properly care for and maintain your mattress. Here are some essential facts and tips to help you get the most out of your mattress:
Warranty Information:
- To validate the limited warranty, ensure you’re the original purchaser and that you bought your bed set from an authorised dealer in South Africa. Keep your original purchase invoice and receipt intact.
- The Supplier reserves the right to refuse warranty services if the product is found to be stained, burnt, dirty, soiled, infested, or in an unsanitary condition.
Damage caused by using an electric blanket may not be covered by the warranty, as high temperatures can compress or flatten fibres in the upholstery layers.
Protecting Your Investment:
- Allow yourself time to adjust to your new mattress’s support and sleep surface. Pillows also play a crucial role in ensuring a good sleep posture and restful sleep.
- Occasionally vacuum your mattress to keep it clean and fresh.
- When buying a new mattress, replace your base, as an old base may not provide sufficient support, leading to sagging.
- Rotate your mattress regularly to prolong its comfort and support life.
- Avoid smoking in bed and refrain from bending your mattress, as it can damage the innerspring unit and wiring.
- Keep your mattress dry to prevent damage to the upholstery layers.
- Allow your mattress to “breathe” after removing the plastic packaging to dissipate odours.
Take note:
- If you notice a defect in your new mattress or base, contact the retail store where you made your purchase. The decision to repair or replace the defective item within the warranty period will be at the supplier’s discretion.
Remember, proper care and maintenance will ensure your mattress continues to provide you with the comfort and support you deserve.
